Specialist in SAP Support
We can provide support for any combination of SAP Operations and finance modules, with many consultants specialising in individual modules.
SAP Support
We care for you to deliver big on your business
We provide SAP support services covering the whole range of supply chain and finance modules, with our SAP technical and functional experts utilising their in-depth knowledge and experience to ensure your SAP systems continue to operate at optimum performance levels.
We are proud to offer a flexible alternative to other SAP support offerings in the market, working with you to build a package of support services that is unique to your needs.
Support customers across the world see us as an extension of their internal team, and value the access to the expertise within our wider team of consultants.
Support that Works for You
24/7 Support
You can get access to our team of SAP consultants on-demand around the clock, so you can be confident you can get the support you need, when you need it.
ITIL Aligned Service
We are ITIL aligned, giving you the confidence that our approach to support is to an industry-recognised standard.
Long-term Solutions
Issue resolution is often just a short-term fix. We provide problem management, including root cause analysis, to deliver long-term solutions.
Flexible Packages
Our flexible approach to support allows you to build a custom package that meets your individual business and operational requirements.
Real-time Monitoring & Reporting
A real-time online dashboard can ensure you see the reports and data that is relevant to you, generated by KPIs tailored to your needs.
Support for any combination of SAP supply chain or finance module, including:
FICO ABAP Basis WM PP SD MM QM PM
An extensive catalogue of additional services available
Our Support Offering
What makes support with BRICK PARTNERS different?
Dedicated Team
Our permanent team of support consultants are all in-house and always available whenever you need to call on them. With a combination of functional and technical team members, many of our support consultants have experience as end users, so not only have extensive experience of the SAP supply chain but also operational processes.
The support team also works collaboratively with our wider team, sharing insights, knowledge and experience, meaning you benefit from the collective resource of SAP experts. Our team supports global customers, so whatever your time zone, we are always here to help.
Our Flexible Support Model
We offer a range of support packages that can then be tailored to meet your individual needs. Customers can choose from our flexible hour bank model, with pre-paid hours used throughout the month on any support required, whether it is issue resolution, training or change requests. Alternatively, our managed service package provides defined deliverables and built-in system health checks.
Our versatile support coverage also allows you to choose the times for your support service, whether that is business hours Monday to Friday, extended hours and weekend cover or 24/7 support for round-the-clock assistance.
Management Reporting
We go beyond issue resolution, regularly monitoring and reviewing your support service to enable continual improvements and ensure optimum operational performance. Your customer interaction centre displays a live online dashboard of all support requests and activities so you can view your activity status anytime, anywhere.
Regular service reviews, including trend analysis reporting, enable us to ensure your support service is still meeting current needs and allow us to adapt your package accordingly, if required, to ensure you are receiving the service that best meets your current needs.
Talk to our SAP Expert to know more about our SAP Support services.....